Before we set out to create an online tool that would properly serve the Construction, Industrial, and Safety industries, we knew we had to first define what it was that made our company successful for over 40 years.
All of the companies within the Fastener Group are known for superior knowledge of industrial/construction/safety products, outstanding customer service and a commitment to building long-lasting relationships with our clients. We take pride in our dedication to excellence, our reputation for quality, and our promise to find or develop premium properties for clients emphasizing value quality, sustainability, and efficiency.
We believe that our core values must be at the forefront of our website as we continue to build and frame our new online tools to best serve you.
The following are a few of the features you can find on our website:
One website that works on every device.
Our responsive design gives you access to all our online tools no matter what device you use. Whether you're using a smartphone on the job-site, or in the shop on a PC, we've made sure it's possible to access the tools you need to be as efficient as possible.
Simple enough, the FastenerBar is the pivotal tool for your navigation of our website. No matter what page you're on the FastenerBar is anchored to the top of your screen. The FastenerBar is a launching point for your navigation, user account information and service requirements. The structure is simple, straightforward and convenient.
It was important for us that our website maintained the well-designed simplicity of an encyclopedia or a price-list. These traditional layouts have stood the test of time and continue to be easy to understand and decipher. Every page we've built implements these traditional layout principals.
Knowing our customers' unique online requirements, the addition of WiKi articles, reviews, and a large amount of product that carry it was imperative that we had an intuitive and super quick way to navigate through our online tools. Our simple cascading navigation menu completely removes page load times so you can navigate through hundreds of categories with ZERO delays!
To make sure all our customers are being served properly online, we built unique Contractor / Trades data into our website. This Contractor / Trades data gives us the flexibility to build lots of useful tools for our customers, such as our Contractor / Trades pages which serve as a starting point for busy Contractors and Tradespeople.
Our staff is among some of the most knowledgeable in the industry, and it was important for us to have the resource of their knowledge and experience online. Our Reference WiKi is a collection of articles written by, maintained, and added to by our staff and vendors. Using the WiKi structure ensures you're getting the best and most up-to-date information on any topic relating to our Construction, Industrial, and Safety supplied goods.
We want to make sure you're getting the right product for your job. Product Reviews are written by our knowledgeable staff and vendors to help make sure you feel confident with your purchase.
We removed the advertisements, banners, pop-ups, drop-downs windings, and flashy design because we believe that a clutter-free workspace allows you to concentrate on what you need to do - get it done - and get out as quickly as possible.
We're an industry of big bulk buys. We know your work requires more than one product to complete a job, so to save you time, we know it's essential to add multiple different products to your cart with one simple click. Our bolts, nuts, and fasteners are built with a simple check-box system which allows you to easily fill a bolt bin or restock a drill set with a minimal amount of clicks.
Collaborative Buy Lists
Buy lists can be a powerful tool, and many of our customers have spent years working with our sales representatives to create buy lists that suit their needs. We wanted to refine this process online and give you a tool that'll have us working for you. By selecting the option to grant our Sales Staff access to view and modify your buy lists, you're getting our 40-year knowledge base at your disposal. We'll work with you to make sure you're getting the right and most affordable product for the job.
Page Flagging and User Auditing Controls
To be sure you're finding what you're looking for as quickly as possible, we've implemented a significant amount User Auditing Controls. These Auditing Controls include the ability to Flag Any Page (product pages included) for maintenance or relocation so you're able to access and use the page better in the future.
More than one way to get what you're looking for
Everyone works differently, so it's important that our online tools have the flexibility to be adapted and used by all our customers. From start to finish, we've structured multiple different ways to reach the same outcome. You're guaranteed to find a way that works for you, and if not, you'll able to steer further development your way with our User Auditing Controls.
Customer Service on the Ground
Unlike many other online retailers, we're a real-world company with three stores in Calgary, one in Red Deer, several in BC and we have a grand total of 15 stores as part of the Fastener Group that extends across Canada. These stores grew from hard work and dedication to our customers. We aim to translate this dedication and customer service to our online customers by assigning a customer service representative to oversee every order (yes, EVERY order), and to have that representative available to you by phone or email if you have any questions, concerns, or if you wish to alter, change, or even cancel your order.