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Return Policy

If a customer purchases an item, the following rules will apply in the case of our RETURN POLICY (which also complies with our ISO Program).
  • Special Order Products are not subject to return for any reason without prior management approval,
  • The item the customer wishes to return must not have been used and is in new condition,
  • Any potential return must be initiated within 30 days from date of purchase and proof of purchase is required from the customer,
  • Should a return be authorized, the goods must be returned in its original packaging,
  • To initiate a return, the customer must fill out an on-line Return Goods Authorization form,
  • Any approved return MUST be accompanied by our Return Goods Authorization available for download after completion,
  • Depending on circumstance which will be determined at the time of request, the customer may be liable for restocking charges and/or return freight charges,
  • The Vendor/manufactuer's warranty applies in all events as the primary warranty policy, while the secondary policy is applied by Calgary Fasteners & Tools Ltd under our ISO program,
  • In the case of an approved return, it will be inspected by the vendor/manufacturer representative as part of the determination process,
  • If the return request is in a negative form, the customer will be given contact information so he is able to continue his return request through arbitration.
A confirmation e-mail of approved or declined return will be sent to the customer when a decision has been made.